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Roadblock: The PayPal account email address is not confirmed


Roadblock

Okay, so you were setting up your campaign and everything was going great. Then you got to the PayPal part, submitted your email address, and then this happened:

Unconfirmed.PNG

What does that mean? 

This message just means that you need to confirm the email address registered to your PayPal account. When you added that email address to your PayPal account, PayPal sent you a confirmation email - simply find that email and click the link to confirm.

IMPORTANT: Keep in mind that "Confirming" your email address is different than "Verifying" your PayPal account. 

  • Verifying your PayPal account involves waiting for bank deposits
  • Confirming your email address involves clicking a link in an email

You'll need to follow these instructions:

When you first added that email address to your PayPal account, PayPal sent you a confirmation email - just find that email and click the link in it to confirm your email address. 

If you can't find PayPal's confirmation email, don't worry - you can resend it. Here's how:

    1. Log in to your PayPal account
    2. Go to your Profile page to look at the email address(es) on your account
    3. If you see "Unconfirmed" next to your email address, select it and click "Confirm"
    4. Check your email and click the link PayPal sent you

IMPORTANT: Keep in mind that we don't have access inside PayPal's system, so our Customer Service agents cannot provide any direct help in getting through any of these steps. - this information is for reference only and may become outdated over time.

If you need help getting your email address Confirmed in your PayPal account, please call PayPal directly at 1-888-221-1161 and ask one of their Customer Service agents to walk you through it.


Why do I need to Confirm my email in my PayPal account?

Because if you don't Confirm your email address in your PayPal account, then your PayPal account will not be able to accept any incoming money - every single person who tries to donate to your campaign will receive the error message shown here, and your campaign will raise a grand total of zero dollars. 


How do I know if my email address is Confirmed?


I've done all this, but the message is still appearing

If you've made sure that your email address is spelled correctly in your campaign and you've also made sure the same email address is a Confirmed email address on your PayPal account, there may be some technical issue affecting PayPal's system which is preventing it from communicating that to our system.

If this is the case, keep in mind that we don't have access inside PayPal's system so we're unable to offer any direct help in resolving this issue. You'll need to contact PayPal directly for assistance. You can reach PayPal at 888-221-1161.


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