FundRazr never handles or holds the money you raise. Funds are transferred and processed by your chosen payment provider from start to finish.
How does it work then?
When the donor checkout is complete, the funds are sent into the payment processor for your chosen payment service, PayPal, Stripe or WePay. What happens next depends on the type of campaign you are running:
Keep It All - With the Keep It All campaign type, the funds are immediately sent into payment processing after the donor completes the checkout. After being processed and approved by the payment service, the funds will be available to you.
All or Nothing - With the All or Nothing campaign type, your donors are not charged until the goal of the campaign is reached. After reaching your goal, you will be able to issue charges for the contributions/pledges made to your campaign. The same processing time will apply as the Keep It All system, but the funds will come in over a short period of time rather than over the duration of the campaign.
To see and withdraw the funds connected to your campaign, chose your payment processor and login to your account below:
Not sure which email address you used to for the payment account?
You can find this on the campaign's Edit page under the Funding & Deadline section.
*If your campaign is Finished and you can't remember what payment email address you used, click the Ask our support team button at the bottom of this page and ask us. Make sure you include a link to your campaign and/or your personal email address or we won't be able to find it, and keep in mind that we will need you to verify your identity before we can give you any internal details about your campaign.
IMPORTANT NOTE: We don't have access inside WePay, Stripe or PayPal's systems, so our Customer Service agents can't see where your money went after it was deposited into your WePay, Stripe or PayPal account.
We also can't tell you how long the transfer of funds to your bank will take or how often automatic WePay/Stripe withdrawals will happen, and we can't help you link your bank account to any of the services.
We can only see which WePay, Stripe or PayPal account the money was sent to.
If you need help withdrawing or locating your money, or if you have any other questions about withdrawing your funds, we'd love to be able to help, but they're the experts, and more importantly they have the access to do what you need and/or properly answer your questions, so please contact PayPal, WePay or Stripe directly and ask one of their Customer Service agents to help you out with any of these things. ☺